Privacy Policy

 Last Updated: 29/12/2025

Ekta Helping Hands Foundation (“we,” “our,” or “us”) is committed to respecting and protecting the privacy of all individuals who engage with our website, services, programs, and initiatives. This Privacy Policy explains how we collect, use, disclose, and safeguard your information. By accessing or using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information:
Name, email address, phone number, postal address, and other details voluntarily provided through forms such as donations, volunteering, contact inquiries, or subscriptions.

Payment Information:
When you make a donation or payment, we use secure third-party payment gateways (such as Razorpay, PayPal, or similar services). We do not store or have access to your complete credit/debit card or banking details.

Compliance Details:
PAN details (for 80G donation receipts) and Aadhaar/other identification information where legally required for grants, benefits, or regulatory compliance.

Non-Personal Information:
IP address, browser type, device information, cookies, and analytics data collected to improve our website, outreach, and campaigns.  

2. How We Use Your Information

We may use your information to:

• Process donations and issue receipts or acknowledgments

• Communicate updates about our programs, events, and initiatives (only if you opt in)

• Respond to your inquiries, requests, or feedback

• Improve website functionality, performance, and user experience

• Comply with legal, regulatory, and statutory obligations

We do not sell, rent, or trade your personal information to any third party.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance and personalize your website experience

• Analyze website traffic and user behavior

• Improve our outreach, programs, and campaigns

You can disable cookies through your browser settings, though some features of the website may not function properly.

4. Sharing of Information

We may share your information only with:

• Trusted Third-Party Service Providers such as payment processors, email communication platforms, or analytics services, strictly for performing specific services on our behalf

• Legal or Regulatory Authorities, if required by law or to protect our legal rights, safety, or property

We do not share your data for commercial gain.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no system can be guaranteed to be 100% secure.

6. Donations, Payments & Refund Policy

• All donations and payments made to Ekta Helping Hands Foundation are voluntary, final, and non-refundable

• Once a transaction is completed, it cannot be canceled, returned, or refunded under any circumstances

• Donors are advised to review all details carefully before making a payment

• In the case of duplicate transactions or technical errors, please contact us within 7 working days, and we will coordinate with our payment gateway partners to resolve the issue, where applicable

7. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If we become aware that such data has been collected, we will take prompt steps to delete it.

8. Your Rights

Subject to applicable laws, you may have the right to:

• Access and review your personal information

• Request correction or deletion of your data (subject to legal and operational requirements)

• Opt out of receiving communications from us at any time

To exercise these rights, please contact us using the details below.

9. International Visitors

If you access our website from outside India, please note that your information may be transferred to and processed in India in accordance with Indian data protection laws. By using our services, you consent to this transfer.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

Ekta Helping Hands Foundation
📧 Email: ektahelpinghands@gmail.com
📞 Phone: +91 96435 25668
📍 Address: Plot No. 1/15, Shisha Godam Road, Near Dwarka Mor Metro Pillar 771, New Delhi – 110059